After-sales policy

1. Introduction

We are dedicated to providing excellent after-sales service to ensure your complete satisfaction with the furniture products purchased from our Adwin Home Furnishings Mall. This After-sales Policy outlines the various aspects of the support and assistance we offer after you make a purchase.

2. Customer Support

Our customer support team is available to assist you with any questions, concerns, or issues you may have regarding your furniture purchase. You can reach us through multiple channels, including:


  • Email: Send your inquiries to adwinhome@adwinhome.com. Our team will strive to respond within 24 business hours.
  • Phone: Call our customer service hotline at +86-573-89119980 during our business hours, which are from 8：00 AM to 18:00 PM.
  • Online Contact Form: Fill out the contact form available on our website, providing detailed information about your query or problem. We will get back to you as soon as possible.

3. Installation Support

  • Assembly Instructions: For furniture items that require assembly, we provide detailed assembly instructions either in the product package or on our website. These instructions include step-by-step guides with clear diagrams to help you put the furniture together easily.
  • Video Tutorials: In addition to written instructions, we may also offer video tutorials on our website or social media platforms. These visual guides can make the assembly process even more straightforward and assist you in understanding the correct way to assemble the furniture.

4. Returns and Refunds (as part of after-sales)

  • Return Eligibility: As detailed in our Return & Refund Policy, you may be eligible to return furniture items within 7 days from the date of delivery if they meet certain conditions. The products must be in their original condition, unused, and in the original packaging.
  • Return Process: To initiate a return, contact our customer service as described above. Once your return request is approved, follow the instructions provided to ship the product back to us. We will process the refund in accordance with our refund policy once we receive and verify the returned item.
  • Refund Options: Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to be reflected in your account may vary depending on your financial institution.

5. Spare Parts and Repairs

  • Availability of Spare Parts: We maintain an inventory of commonly needed spare parts for our furniture products. If you need a replacement part for your furniture due to damage or wear, you can contact our customer service to inquire about its availability and purchase it from us.
  • Repair Services: In some cases, rather than returning the entire product, you may prefer to have it repaired. Our customer service team can arrange for a repair technician to assess the damage and perform the necessary repairs. Depending on the situation, there may be a charge for the repair service, which will be communicated to you in advance.

6. Maintenance and Care Advice

We understand that proper maintenance and care can extend the lifespan of your furniture. On our website, we offer a range of maintenance and care guides for different types of furniture materials and finishes. These guides provide tips on cleaning, protecting from scratches and stains, and general upkeep to keep your furniture looking its best.

7. Feedback and Continuous Improvement

Your feedback is invaluable to us. We encourage you to share your experiences with our after-sales service, whether positive or negative. This feedback helps us identify areas for improvement and enables us to continuously enhance our after-sales policies and procedures to better serve you.


We are committed to standing by our customers even after the purchase is made. Our after-sales policy is designed to address your needs and ensure that you have a pleasant and worry-free experience with the furniture you've chosen from our Adwin Home Furnishings Mall.