Return & Refund

1. Introduction

At Jiaxing Adwin Furnishings Co., Ltd., we strive to ensure your satisfaction with every purchase made through our Adwin Home Furnishings Mall. However, we understand that there may be situations where you need to return a product and request a refund. This Return & Refund Policy outlines the terms and conditions under which returns and refunds are processed.

2. Eligibility for Returns

  • Time Limit: You may be eligible to return eligible products within [X] days from the date of delivery. Please note that this time limit is strictly adhered to, and returns requested after the specified period will not be accepted.
  • Product Condition: The products must be in their original condition, which includes being unused, undamaged, and in the original packaging with all tags, labels, and accessories intact. Furniture items should not have any signs of assembly or alteration. If the product is returned in a condition that does not meet these requirements, we may reject the return or deduct an appropriate amount from the refund amount to cover any damages or depreciation.

3. Reasons for Returns

  • Change of Mind: If you simply change your mind about the purchase and the product meets the above eligibility criteria, you can return it. However, please note that in some cases, you may be responsible for the return shipping costs.
  • Defective or Damaged Products: In the event that the furniture you received is defective, damaged during shipping, or does not match the product description on our website, we will accept the return and cover the return shipping costs. Please contact our customer service as soon as possible to report the issue and initiate the return process.

4. Return Process

  • Contacting Customer Service: To initiate a return, you must first contact our customer service team through the contact channels provided on our website (such as email or phone). Please provide your order number, details of the product you wish to return, and the reason for the return. Our customer service representatives will guide you through the next steps.
  • Packaging and Shipping: Once your return request is approved, you are responsible for packaging the product securely in its original packaging (if possible) or in suitable packaging to prevent further damage during transit. You will then need to ship the product back to us using a reliable shipping method. We recommend that you keep the shipping receipt as proof of shipment.

5. Inspection upon Receipt

Upon receiving the returned product at our warehouse, our team will conduct a thorough inspection to verify that it meets the return eligibility criteria. If the product passes the inspection, we will proceed with processing the refund. If it fails the inspection due to reasons such as damage not reported initially or non-compliance with the return conditions, we may contact you to discuss the situation or may deny the refund.

6. Refund Processing

  • Refund Method: Once the returned product has been successfully inspected and approved, we will issue the refund to the original payment method used for the purchase. The time it takes for the refund to be reflected in your account may vary depending on your financial institution and the payment method. For example, refunds to credit cards may take several business days to appear on your statement.
  • Refund Amount: The refund amount will typically be the purchase price of the product, excluding any shipping fees that you were responsible for (if applicable). If we covered the return shipping costs due to a defective or damaged product, these costs will not be deducted from the refund amount.

7. Exceptions

Certain products may not be eligible for return or refund under any circumstances. This may include custom-made furniture items, products that are sold as final sale items (clearly marked as such on our website), or products that have been used in a way that significantly affects their resale value. Please check the product description carefully before making a purchase to understand if there are any such restrictions.

8. Customer Service Assistance

Our customer service team is available to assist you with any questions or concerns regarding the return and refund process. We understand that returns and refunds can be a complex matter, and we will do our best to make the process as smooth as possible for you. If you have any difficulties or need clarification on any aspect of this policy, please do not hesitate to reach out to us.


At Jiaxing Adwin Furnishings Co., Ltd., we value your satisfaction and aim to handle returns and refunds fairly and efficiently. We hope that this policy provides you with clear guidance on what to expect in case you need to return a product and request a refund.