We understand the importance of getting your purchased furniture items to you in a timely and satisfactory manner. This Shipping & Delivery policy outlines the details regarding how we handle the shipping and delivery processes for the products available on our Adwin Home Furnishings Mall.
We currently only offer delivery services throughout Thailand. Delivery options may be limited in some remote or restricted areas, or such areas may not be covered by our standard delivery service. Before placing your order, we recommend that you enter your shipping address during the checkout process to confirm whether it is within our service area. If there are any delivery restrictions or issues, we will notify you immediately via the contact information provided in your order.
We partner with three professional logistics providers: Anshun Logistics, Fanhai International Logistics, and Yiqipin. All orders are shipped directly from our overseas warehouse to all destinations across Thailand, ensuring you a stable and reliable delivery experience:
Standard Delivery:
This is our most commonly used delivery option, with all logistics costs already included in your order.
- Order Processing Time: Your order will be prepared, packed, and dispatched within 15 calendar days after payment confirmation.
- Transit Time: Once shipped, your order will be delivered to the designated address within Thailand within 15 calendar days.
The estimated delivery time provided during the checkout process is just an approximation. It may be affected by various factors such as customs clearance procedures (for international orders), shipping carrier delays, natural disasters, or other unforeseen circumstances. We will make every effort to keep you updated on any significant changes to the estimated delivery time and will communicate with you via the contact information you provided during the order placement.
We take great care in packaging your furniture to ensure it arrives in the best possible condition. Our professional packaging team uses high-quality materials to protect the items from damage during transit. Each piece of furniture is carefully wrapped, padded, and secured in appropriate boxes or crates, depending on its size and nature.
Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your delivery through the website of our shipping partner or through the tracking feature available on our Adwin Home Furnishings Mall platform. This way, you can stay informed about where your furniture is and when it is expected to arrive at your doorstep.
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Delivery Arrangement: Our delivery partners will contact you in advance to schedule a convenient delivery time. Please make sure that you or an authorized person is available to receive the delivery at the specified time. If you are unable to receive the delivery as scheduled, please contact our customer service or the delivery partner as soon as possible to reschedule.
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Delivery Inspection: Upon delivery, we recommend that you inspect the packaging and the furniture items immediately. If you notice any visible damage to the packaging or suspect that the items inside may be damaged, please note it on the delivery receipt and contact our customer service immediately. Do not accept the delivery if the damage is significant and clearly visible.
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Signature Requirement: In most cases, a signature will be required upon delivery to confirm that you have received the items. This helps to ensure the security and proper completion of the delivery process.
The delivery fees are calculated based on several factors, including the weight and size of the furniture, the shipping distance, and the selected shipping option. The exact delivery fee will be clearly displayed during the checkout process before you confirm your order. We strive to keep our delivery fees as reasonable as possible while ensuring reliable and quality delivery services.
For international orders, in addition to the regular shipping and delivery procedures mentioned above, there may be additional customs duties, taxes, or other fees imposed by the destination country's customs authorities. These fees are the responsibility of the customer and are not included in the product price or the shipping cost we charge. We will provide you with as much information as possible regarding the customs requirements and estimated duties, but it is your responsibility to understand and comply with the relevant regulations of your country.
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Delayed Deliveries: In the event of a delay in delivery due to reasons beyond our control, we will do our best to communicate with you promptly and provide an updated estimated delivery time. We apologize for any inconvenience caused by such delays and will work to resolve the issue as quickly as possible.
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Failed Deliveries: If a delivery attempt fails because no one is available to receive the items or for other reasons, the delivery partner will usually make additional attempts. However, if repeated attempts are unsuccessful, the order may be returned to our warehouse, and additional charges may apply for redelivery. We will contact you to discuss the options available for resuming the delivery process.
We are committed to providing you with a smooth and reliable shipping and delivery experience for all your furniture purchases. If you have any questions or concerns regarding shipping and delivery, please feel free to contact our customer service team, and we will do our best to assist you.
