After-sales policy

1. Introduction

2. Customer Support

• Email: Send your inquiries to [specific email address]. Our team will strive to respond within [X] business hours.
• Phone: Call our customer service hotline at [phone number] during our business hours, which are from [start time] to [end time] [days of the week].
• Online Contact Form: Fill out the contact form available on our website, providing detailed information about your query or problem. We will get back to you as soon as possible.

3. Installation Support

• Assembly Instructions: For furniture items that require assembly, we provide detailed assembly instructions either in the product package or on our website. These instructions include step-by-step guides with clear diagrams to help you put the furniture together easily.
• Video Tutorials: In addition to written instructions, we may also offer video tutorials on our website or social media platforms. These visual guides can make the assembly process even more straightforward and assist you in understanding the correct way to assemble the furniture.
• Professional Installation Service: If you prefer to have professionals handle the assembly, we can arrange for a qualified installation team to visit your location. There will be an additional fee for this service, which will be clearly communicated to you before you confirm the booking. The installation team will ensure that the furniture is assembled correctly and safely.

4. Warranty

• Product Warranty Period: Most of our furniture products come with a warranty period of [X] years from the date of delivery. The warranty covers manufacturing defects and faulty workmanship that may affect the normal use of the furniture. However, normal wear and tear, damage caused by improper use, or accidents are not covered under the warranty.
• Warranty Claims: In case you notice any issues that you believe are covered by the warranty, please contact our customer service immediately. You will need to provide details such as your order number, a description of the problem, and photos if possible. Our team will assess the situation and guide you through the process of making a warranty claim. If the claim is approved, we will take appropriate measures to repair, replace, or refund the affected product, depending on the nature of the issue.

5. Returns and Refunds (as part of after-sales)

• Return Eligibility: As detailed in our Return & Refund Policy, you may be eligible to return furniture items within [X] days from the date of delivery if they meet certain conditions. The products must be in their original condition, unused, and in the original packaging.
• Return Process: To initiate a return, contact our customer service as described above. Once your return request is approved, follow the instructions provided to ship the product back to us. We will process the refund in accordance with our refund policy once we receive and verify the returned item.
• Refund Options: Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to be reflected in your account may vary depending on your financial institution.

6. Spare Parts and Repairs

• Availability of Spare Parts: We maintain an inventory of commonly needed spare parts for our furniture products. If you need a replacement part for your furniture due to damage or wear, you can contact our customer service to inquire about its availability and purchase it from us.
• Repair Services: In some cases, rather than returning the entire product, you may prefer to have it repaired. Our customer service team can arrange for a repair technician to assess the damage and perform the necessary repairs. Depending on the situation, there may be a charge for the repair service, which will be communicated to you in advance.

7. Maintenance and Care Advice

8. Feedback and Continuous Improvement